Privacy policy

1. Who we are

GenWeb is operated by JPNEX Private Limited (CIN U62099TN2026PTC198904), No 29, Vaishnavi Nagar, Karumandapam, Tiruchirappalli 620001, Tamil Nadu, India. Questions about this policy go to [email protected].

2. What we collect before you have an account

The form on our home page asks what your business is called and what it does, and our support forms ask for a phone number and when to call you. We store those answers so that your work survives the sign-in step, and so that we can reply if you asked us to.

We also record how you reached us — the campaign parameters and advert click ids in the link you followed, and the site that linked to you — and keep it with your account once you make one, so we can tell which pages and adverts bring people who go on to use GenWeb.

Our public pages are measured three ways. Cloudflare Web Analytics counts visits without setting a cookie. Google Analytics and the Meta Pixel do set cookies; they tell us which pages lead to a website being built and whether an advert was worth running, and Google and Meta receive the pages you visited here and may link them to an account you hold with them. Blocking those two in your browser stops it, and nothing on this site depends on them.

The dashboard at app.genweb.in carries Google Analytics and the Meta Pixel too, so we can tell which adverts bring owners who go on to build and pay. They are told when an account is created and when a payment goes through, with the amount paid; they are not sent what you type, your website or your customers' details.

Because ad blockers and closed tabs hide some of those, our server also tells Meta and Google about the same few moments directly: a request to build a site or to be called back, an account being created, your first website being ready, and a payment or refund. With each we send your email address and phone number only in hashed form (a one-way scrambled code the platforms match against their own users), your browser's address and type, and the advert ids above. If you started by messaging us from an advert on WhatsApp, Meta is told which advert. Deleting your account stops all of it.

We do not require an email address or a phone number to see a website we have built for you.

3. What we collect once you sign in

Your email address or WhatsApp number, your name if you give us one, and the details of the business you are building a site for. Payment card details are handled entirely by our payment processor and never reach our servers.

3a. The GenWeb app

On each phone you sign in on, we keep a notification token, a random id the app makes for that phone, the phone's model and system version, the app's version, and which kinds of notification you switched off — so that alerts about your orders and enquiries reach you, and don't when you've said not to. We also record when you open a notification.

The app asks for the camera, the microphone and notifications only when you use them. Photos are uploaded only when you add one to a product or your site. Voice notes you record for Genni are sent to Google's Gemini service to be turned into text, and the recording is not kept.

Like the web dashboard, the app shows you your customers' names, phone numbers and addresses from your orders and enquiries. The app has no adverts, no advertising id and no advertising or analytics code. When you install it, we read which Play Store link you came from (Google Play's install referrer) and keep it with your account if you make one in the app; an account made there counts towards the measurement described in section 2 like any other.

4. How we use it

To build and host your website, to reply to you, to take payment, and to send you service messages such as a renewal notice. We do not sell your information, and we do not send you marketing you did not ask for.

5. How long we keep it

Account and site data for as long as you have an account with us. Enquiries submitted before sign-up are kept for up to twelve months and then deleted, unless they became an account in the meantime. When you delete your account, records of payments you made to us are kept for eight years as tax law requires, without your name or contact details.

6. Your choices

Ask us at [email protected] and we will send you a copy of what we hold about you, correct it, or delete it. If you asked for a call and changed your mind, tell us and we will remove the number.

You can also delete your account yourself, from the app or from Settings on the web — here's how, and what it removes.

7. Security

Traffic to and from our sites is encrypted. Sign-in is by a one-time code sent to your email; we never store a password because we never ask for one.